FULFILLMENT POLICY

Last updated: August 13, 2024
Address: 848 Brickell Avenue, Penthouse 5, Miami, FL 33131, United States

Description

Eminence Pro LLC ("Eminence Pro", "we" or "us") operates as a financial education and software company. Eminence Pro does not provide commodity trading advice based on, or tailored to, the commodity interest or cash market positions or other circumstances or characteristics of particular clients nor does Eminence Pro direct any subscriber accounts. We do not sell a business opportunity, “get rich quick” program or money-making system. We believe, with education and the right tools, individuals can be better prepared to make investment decisions, but we do not guarantee success in our training or programs. We do not make earnings claims, efforts claims, or claims that our training will make you any money. All material that is presented on our website, except third-party information or graphics, is proprietary intellectual property and protected by copyright.

EMINENCE PRO licenses third-party algorithmic trading software programs, which we offer as a service available for your discretionary use. Algorithmic trading—sometimes referred to as “automated trading,” “back-box trading,” or “algo-trading”—employs a computer program that executes trades based on a predefined set of instructions (an “algorithm”). Our algorithmic trading software programs are designed to support you in implementing trading strategies, should you choose to use them.

We provide training programs, algorithmic trading software programs, and associated support services with the belief that these resources may assist you in developing effective trading strategies. However, we do not guarantee any specific outcomes or protections against losses. This Agreement is intended to communicate and help you understand the inherent risks and challenges associated with trading investments, particularly in the context of using algorithmic trading software programs.

The Purchase Currency

We accept payments in the United States Dollar (USD).

​

Payment processors we use:
-Stripe, Inc.​

Customer Service Contact Information

Customers have direct communication with the company via multiple communication online communication channels such as:
Email: support@eminencepro.io
Email: info@eminencepro.io
Telegram support: @eminenceprosupport
Dedicated account manager: personalized “Calendly” link is provided for EVERY client before the onboarding stage inside of a member portal at eminencepro.io

Fulfillment Policies

Refund policy: 15-Day Refund: If the Client does not achieve a profit of at least $1 within 15 days of purchasing the Software, they may request a full refund by fulfilling the following requirements:
1. The Client must submit a full journal tab and trade report.
2. The Client must provide proof they earned less than one dollar in profit.
3. The Client must have followed all provided instructions without exceptions.
4. The Client must have attended their set-up call.


16-Month Repay: If the Client does not recoup the purchase price of the package within 16 months from the Software start date, the Company will repay the difference of the Clients profit and the package amount, provided the following stipulations are met:
1. The Client must have maintained a minimum balance of $50,000.
2. The Client must have made no withdrawals for 90 days prior to the refund request.
3. Send a complete downloaded copy of their journal tab and trade report to the Company for review.
4. The Client must have followed all instructions provided by the Company (no exceptions)
5. The Client must have attended their set-up call.

Refund Request Procedure: To request a refund, the Client must provide written notice of their dissatisfaction to the Company within seven (7) days following the expiration of the applicable refund period. This notice must include the reasons for dissatisfaction and any supporting documents as specified above. Upon receipt and verification of eligibility, the Company will process the refund within 5-7 business days.

Delivery policy: The Company agrees to provide the following services to the Client (collectively referred to as the "Deliverables"):
-Lifetime Access to the P.R.O. EA course material - immediately after the purchase inside of the member portal.
-Lifetime Access to the P.R.O. EA community - immediately after the purchase, inside of the member portal.
-Full Access to our algorithmic trading software- within 24-48 hours the client schedules the call with an onboarding specialist.-
-Dedicated Customer Support Provided By Our Eminence Team- during all steps of customer journey, the client has an option to contact dedicated manager, sales team representative or send an email to support@eminencepro.io

Termination policy: Upon termination, this Agreement is deemed terminated, and neither Party will have further rights or obligations (except as stated in Section 25). Either Party may terminate this Agreement for Cause, defined as (i) willful misconduct materially affecting the other Party, or (ii) a material breach that remains uncured after a 30-day notice period, extendable by 45 days if the breach cannot reasonably be cured within 30 days.

Limitation of Liability and Warranties

Dispute Resolution:
Any dispute, controversy, or claim arising out of or relating to this Agreement, or whether the claims asserted are arbitrable, will be referred to and finally determined by binding arbitration conducted by the American Arbitration Association (“AAA”) in Las Vegas, Nevada before a sole arbitrator. In addition to all other relief, the arbitrator will have the power to award reasonable attorneys' fees and costs to the prevailing party. The decision of the arbitrator will be final and binding on all parties. Notwithstanding anything to the contrary, if either party desires to seek injunctive or other provisional relief that does not involve the payment of money, those claims will be brought in a state or federal court in Las Vegas, Nevada. The parties irrevocably and unconditionally consent to personal jurisdiction of such courts and venue in Las Vegas, Nevada, in any such action for injunctive relief or provisional relief.
Governing Law

This Agreement is governed by and constructed following the laws of the State of Nevada, irrespective of conflict-of-law principles. Client agrees that the laws of the State of Nevada shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between Client and the
Company. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. Client hereby waives the right to any objection of venue, including assertion of the doctrine of forum non-conveniens or similar doctrine.

Supplier and Customer Relationships:
The Client acknowledges that the Company and its affiliates may have current or future relationships with the Client's suppliers, customers, or other parties referred to the Client to perform the Services, from which conflicting interests or duties may arise. Nothing in this Agreement shall limit or preclude the Company or its affiliates from doing business with such parties. During such relationships, the Company and its affiliates may acquire information about the Client or other parties or information that may be of interest to the Client. The Client agrees that the Company shall have no obligation to disclose such information, or the fact that the Company has such information, to the Client or use such information on the Client's behalf.

Limitation Of Liability:
In no event will the Company be liable for any consequential, incidental, indirect, special, or exemplary damages (including, without limitation, damages for loss of profits, loss of goodwill, business interruption, loss of business opportunity, or any other pecuniary loss) suffered related to the Company's obligations under this agreement or from any other cause whatsoever, whether based upon contract, tort, negligence, warranty, even if the Company has been informed of the possibility of such damages. In no event will the cumulative liability of the Company to the client for any reason and upon any cause of action exceed the amount paid to the Company under this agreement by the client. This limitation applies to all causes of action in the aggregate, including, without limitation, breach of contract, negligence, strict liability, misrepresentations and other torts.

No Warranties:
The Company makes no representations or warranties of any kind, express or implied (including, but not limited to, quality, accuracy, performance, the implied warranties of noninfringement, warranties of merchantability, fitness for a particular purpose or use concerning the services and deliverables), except as specifically outlined in this agreement. The services, deliverables, and any other information are provided on an “as is” and “as available” basis without warranties of any kind, except as specifically outlined in this agreement. The Company does not warrant or represent that the services and deliverables will meet the client’s needs. The client assumes the entire risk as to the results and performance of the services and deliverables. The Company does not warrant, guarantee, or make any representations regarding the results obtained with the services and deliverables. Results could vary by user experience, market conditions, and risk tolerance, and Eminence does not warrant or guarantee that past results are indicative of future performance. Client agrees that any damage that may occur through their computer system or as a result of loss of their data is Client’s sole responsibility and that the Eminence is not liable for any such damage or loss.

Severability Of Provisions:
Each and every provision of this agreement that provides for a limitation of liability, disclaimer, or exclusion of damages is specifically intended to be severable and independent from any other provision since those provisions represent separate elements of risk allocation between the parties and will be separately enforced.

 

The Terms Of Promotions:
Clients agree to pay monthly fees to Eminence Pro based on the level structure and request, made by the client:
Payment levels:
Level 1: $150 USD / month
Level 2: $250 USD / month
Level 3:: $495 USD / month
Level 4: $995 USD / month
Level 5: $2,995 USD / month

​
Billing Period
The billing period for the Monthly Maintenance Fee shall be 30 days, commencing from the account opening date or the last billing cycle date.

​

Payment Terms:
Monthly Maintenance Fee: The Monthly Maintenance Fee shall be payable in advance for each billing period.Payment Methods: Payments may be made via the designated payment methods specified by the Company and provided to the account holder.

​​

Accepted Payment Types

​